Terms & Conditions

Welcome to the website of NAQI USA, LLC (NAQI). We want you to enjoy your experience with this website and with NAQI products. By using this website and by ordering NAQI products, you agree to be legally bound by these conditions. Please read them carefully. We value open communication with all NAQI stakeholders and promote fair treatment of our customers, suppliers and employees.

1. Commitment To Product Safety
NAQI is committed to upholding the highest standards of safety for all the products it makes and sells. We adhere to the most rigorous standards for product safety so that our customers can purchase and use our products with complete confidence. We want you to know that: Naqi is in full compliance with the European Union 7th Amendment Cosmetic Directive and the requirements for safety in all of the countries in which our products are sold.

Each and every ingredient used in our products has been reviewed and tested. Every product formulation that Naqi manufactures is screened and tested.

Naqi confidently and proudly stands behind each and every product that we sell, and we pledge that we will always uphold the highest standards of safety for our customers in the U.S. and around the world.

2. Rights in Website Content
All content of this website such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations are the property of NAQI. When you use this website, we grant you a limited, revocable right to access our copyrighted material for purposes of learning about and purchasing NAQI products yourself. You agree not to re-post, frame, publish, modify, scrape, or otherwise use or exploit any information on the NAQI website for any other purpose. NAQI and the NAQI logo are trademarks of NAQI International Ltd or its legal affiliates. No rights are granted to use any NAQI trademark.

3. Your Account
If you create a user account in order to purchase products on this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

4. Ordering Terms
Orders placed to NAQI are only binding after acceptance by NAQI. Your credit card will not be charged until your order is accepted. NAQI reserves the right to refuse any order for any reason.

No other terms supplied by you via purchase order or otherwise will apply to your purchases from NAQI.

Orders may only be cancelled in writing. Cancelled orders received after an order has been accepted are subject to a 15% cancellation and re-stocking fee.

Delivery schedules are subject to change and are outside the control of NAQI. All orders are made FOB NAQIs U.S. warehouse. We reserve the right to charge for product storage if a product has been ordered but not picked up after a reasonable time.

Amounts due for products are payable upon ordering unless other arrangements have been made in writing. Overdue amounts will be charged interest at a rate of 12% annually. In the event of a dispute proceeding to collect unpaid amounts, you agree to reimburse NAQI for all costs of collection, including without limitation court costs and attorneys fees.

In cases where NAQI has extended credit to you for purchases, we reserve the right to review your creditworthiness at any time, and to require immediate payment or prepayment of pending or future orders, or to cancel pending orders, at our sole discretion.

5. Product Description and Pricing
We attempt to be as accurate as possible in the information presented on this Website. However, NAQI does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product is not as described, your sole remedy is to return it in unused condition as permitted by these terms. Prices on this website are subject to change without notice.

Prices shown on this website or quoted in NAQI literature do not include applicable taxes, freight, or insurance charges.

Sales Tax & Exemptions
Sales Tax:
sales tax is charged based on state and/or local tax percentage of the location receiving merchandise.

Exemptions: orders will calculate tax until we have received and validated a copy of your exemption or resale certificate for each state receiving merchandise. 
- If you are an existing customer with verified state tax exemption status, your online account must be linked to place tax-exempt orders online.
- If you have already placed an order online but not yet provided a certificate, sales tax will be credited and exempt status will apply to all future orders upon receipt and verification of the applicable certificate.

Tax or Resale Certificates can be mailed to info@naqi.us
Please be sure to include your complete customer name.

6. Warranties and Disclaimer of Warranties
NAQI warrants that its products shall perform substantially as advertised for a period of 30 days after purchase. NAQI makes no other representations or warranties of any kind, express or implied, including warranties of fitness for a particular purpose. NAQI provides NAQI literature without warranty as to the information, safety, or availability thereof. You expressly agree that your use of the NAQI is at your sole risk.

Except as expressly set forth above, to the full extent permissible by applicable law, NAQI disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. NAQI will not be liable for any damages of any kind arising from the use of any NAQI product, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the NAQI website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

NAQIs liability shall be limited to the amount you have paid for NAQIs products.

7. General Terms
Any dispute or claim relating in any way to your purchase or use of any NAQI product or the NAQI website will be resolved solely in the Commercial Court in Hasselt, Belgium, provided that NAQI may file suit in any applicable jurisdiction to seek payment of amounts due to NAQI. This Agreement shall be interpreted and governed exclusively by Belgian law. You agree that you shall be responsible for all court costs and attorneys fees of NAQI in the event of any dispute arising hereunder. The terms of this Agreement shall be severable. Any failure by NAQI to enforce any term of this Agreement shall not be deemed a continuing waiver or a waiver of any other provision of this Agreement.

Date : October 1, 2012
Need Help? Contact NAQI Customer Service at
NAQI USA LLC,
2000 Ponce de leon Blvd 
suite 600
Coral Gables, Florida 33134
info@naqi.us